Orders typically ship within 2–6 business days. Once your order is on its way, you’ll receive a confirmation email with tracking details. All shipments are sent via USPS or UPS Ground.

We ship through the United States Postal Service (USPS) and UPS Ground. Shipping rates are calculated based on current carrier pricing.

Orders must be placed by December 15 to ensure delivery by December 25.

We accept returns on unopened merchandise within 30 days of the shipment date. Items must be in their original condition and accompanied by proof of purchase. Refunds exclude original shipping and handling costs.

To initiate a return, please email our support team at shopchr@thessagroup.com for instructions. Customers are responsible for all return shipping and handling costs.

Refunds are processed within approximately 7 business days after we receive your returned item. Your refund will be issued to the same payment method used for the original purchase.